What is bait and switch? Bait and switch scams work like this: a company advertises cleaning a roomful of carpet for a ridiculously low price. When they arrive, they inform you the price they quoted is only for the traffic lanes and doesn’t include any cleaning chemicals.” That’s like taking a bath with no soap,” says senior textile inspector Rodney Mortillaro at www.AllstateCleaning.Com.
So you agree to pay extra for the chemicals because you are thankful someone showed up. In the end, the final bill ends up costing you hundreds of dollars. Another typical scam is hearing that a company will clean a set amount of rooms for a very low price ( like 5 rooms for $49.00). After they begin, you discover a linen closet, hallway, foyer, or regular closet counts as a room, and you wind up paying a lot more than you thought you would. Bait-and-switch scams are especially targeted at the elderly. Seniors are more likely to be intimidated by high pressure tactics and by someone who “promises” to give then a good deal.
The latest carpet cleaning ruse is promoted through deal-of-the-day websites. That’s where you’re offered 3 rooms of carpet cleaning for $49. To take advantage of this offer, you have to prepay for a non-refundable certificate that expires in 90 days. Also, the website that makes the offer IS NOT responsible for the quality of the work. Plus all sales are final. What you don’t know is that most companies that do this went into business yesterday.
Then, they have have to give half of the $49 or $24.50 to the deal-of-the-day websites. Do you really think that they can afford to clean 3 rooms of carpets in your house for $24.50 and still make a profit? Of course not. Most of the time, they don’t even show up for appointments. If they do show up, then they'll tell you that you're going to get a quick dash and splash job that just uses water.
If you want a better job, you'll have to fork up more money for them to use a cleaning chemical. Or they get so many calls, they’ll book you out three months in advance and then the certificate expires. If they do show up, the job won't be guaranteed. If you complain about them to the BBB, Yelp or Google+, that’s OK. They’ll be in business tomorrow under another name as quick as you can change your socks. Then they’ll do it all over again.
One reason why they may clean for such a low price is because the cleaners are gang bangers or illegal aliens with criminal records, or they may be foreign nationals. Entering your home allows them to "case" your home to plan a future burglary or home invasion. Also,they may sell your credit card information to an identity theft ring.
So how can you avoid a bait-and-switch scam? The best protection against bait-and-switch is to ask some pointed questions before the cleaner arrives at your home. Call several local cleaning companies. If the company cannot answer simple questions, move on to another company. Remember, if it sounds too good to be true, it probably is. Here are 10 questions you should ask:
- Are you certified in carpet cleaning? If not, what type of formal training do you have?
- How many years has your company been in business? ( the longer, the better)
- Can you provide a list of references I can call?
- Is your company drug, alcohol and criminal free? ( Companies that don’t screen their employees can put you and your loved ones at risk. To be on the safe side, DO NOT deal with companies or cleaners who don’t pre-screen and drug test their employees and who are not bonded )
- Can you provide proof of insurance and a business license?
- What steps will be included in your cleaning process?
- How long will it take for the carpet to dry?
- Do you offer free, no-obligation, on-site written quotations?
- Do you offer a written, satisfaction or money back guarantee?
- Can you verify that your cleaning solutions safe for my family and my pets?
After your questions have been answered, you also may what to check the firm’s reputation with the Better Business Bureau at www.bbb.org. You can also check the consumer affairs department of your state’s attorney general’s office. “You’d be shocked at the number of companies that have lousy reputations when it comes to addressing consumer complaints”says Mortillaro. When you have decided on a cleaner, make sure you pay your bill with a major credit card. Sometimes it’s difficult getting a cleaner to come back to fix a problem after you’ve paid the bill .Paying by credit card will give you an option to dispute the bill if the problem is not resolved to your satisfaction.
Media Contact: Rodney Mortillaro Allstate Services Int'l Inc. Phone: 609-586-5833 Fax: 815-361-9186 Email: allstate@usa.net
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